Frequently asked questions

Phone number: +33 6 60 47 03 54
Email: support@popubm.com
Physical address: 20 Rue Bertin Poirée, 75001 Paris, France
Please read our FAQ before sending us a message.

To view your sales receipt, please check your inbox for an email from us confirming your purchase. The sales receipt must be attached to the email as a PDF file. If you cannot find the email or attachment, please check your spam or junk folder. If you still cannot find the sales receipt, please contact our customer support team and we will be happy to help you obtain a copy.

PayPal, Mastercard (Paypal), Visa (Paypal). All payment methods above can be processed, if you have any questions, please feel free to contact us!

Please review our returns policy.

Yes, we will restock items that are currently marked as “out of stock”. We apologize for any inconvenience this may cause and appreciate your patience. We hope the item will be back in stock within the next 7 days. Thank you for your interest in our products and please do not hesitate to contact us if you have any further questions or concerns.

We offer worldwide shipping for our products, which means we can ship your order to almost anywhere in the world. During the checkout process, you will be asked to enter your shipping address. Be sure to enter the correct address to ensure your order is delivered to the correct location.

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